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Frequently Asked Questions

General

Q: What is My Last Song?

A: A website that encourages and supports people to address the issues they face in the latter stages of their life in a positive and helpful way; and which offers subscribers a digital Lifebox in which to store information needed by their close family members and executor.

Q: How do I retrieve my password?

A: You can retrieve your password using the forgotten password page.

Lifebox

Q: What is the Lifebox?

A: The Lifebox is an area inside the My Last Song website in which you can create, store, access and amend the information that will be required by your executor and close family members when you die. It can also store the information about you that you want to be available in future years so that your memory 'lasts forever'.

Q: What happens when I die?

A: When you die the person(s) who you have chosen to be your second keyholder will use the key you have given them to open your Lifebox. As soon as your second key is used, you will be informed so that if your Lifebox is being opened while you are alive you will have time to prevent it being opened.

The delay between the second key being used and your Lifebox opening is 12 hours for the sections containing your instructions to the second keyholder, your funeral wishes and your affairs – the details necessary for your executor and close family members to deal with soon after your death.

There is a delay of 48 hours for the other sections of your Lifebox opening after the second key is used.

Q: What if I want my second keyholder to open the Lifebox when I am still alive?

A: You can give your second keyholder permission to open your Lifebox at any time. The Lifebox will open after the delay periods if you do not reply when we notify you that the second key has been used.

Q: What is the second key?

A: The second key is a certificate that My Last Song produce which you email or send a hard copy of to the person or persons you wish to be your second keyholder.

The second keyholder certificate will have on it your name, a 16 character access code and an access phrase. This ensures that your Lifebox cannot be opened by anyone other than the person(s) who has this access information.

Of course, if other people know your My Last Song log in details, they can access your Lifebox and alter the content. So ensure people do not know your log in details. If they do, you should change your log in details by going to the Account menu where you can change your email address or your password.

Q: Who is the second keyholder?

A: The second keyholder is the person or persons to whom you give the second keyholder certificate. We recommend that you limit the number of second keyholders to no more than three people. These should be your executor, and/or your solicitor and/or a close family member.

You should inform the proposed second keyholder(s) that you want them to be responsible for carrying out the duties required.  These are to open your Lifebox as soon as possible after you have died, or when you give permission to open your Lifebox, and to act upon the instructions you have placed within your Lifebox.

Q: What if my second keyholders want to alter my information?

A: They can’t.  The information accessible to second keyholders is ‘read only’ and cannot be edited or deleted.

Q: How much does my Lifebox cost?

A: Your Lifebox costs £12 for one year, or £100 for ten years, or a one-off payment of £150.

Q: Why can’t I just store this information somewhere else, such as on my PC or a memory stick?

A: You can, but it won’t be secure; it might be lost; your wishes and instructions can be changed without your permission; it will not be as easy to organise, retrieve, add to and lock.

Q: What happens when my subscription ends?

A: You will be notified 30 days before your subscription ends, and then again on the day it ends.  You will then be given 30 days grace during which you can access but not add to your Lifebox.

If you do not renew your subscription, the information will be available to your second keyholder for 1 year. If after this period you do not renew your subscription we will archive your Lifebox for 10 years.  If we are asked to make the information available we will require proof of connection to the Lifebox owner and will charge £100.

Q: How can I ensure my memories stored within the My Last Song Lifebox will be available to future generations to access?

A: You can pay £120 for a ten year ownership of your Lifebox. You can also ask the second keyholder to take over your account and therefore the ownership of your Lifebox after your death. You should leave money for this purpose in your will, with instructions that you want it to be used to pay for your Lifebox to be accessible for how ever long you wish.

Q: How can you guarantee my Lifebox will be accessible in the future?

A: All the data in subscribers' Lifeboxes has been backed up securely to encrypted third-party servers, for which we have already paid.

In the event that we do not survive as long as you, all your data is safe and can be accessed by you or your keyholder(s) for the period for which you have paid.

From late May 2010 we will have the data backed up on an Amazon server to increase the permanence and security of My Last Song, including the encrypted contents of subscribers' Lifeboxes.

Q: How secure is the Lifebox?

A: Only the second keyholder certificate reveals the place on My Last Song where the unlocking data can be provided to access the Lifebox.

To access your Lifebox then requires your name, a 16 character Lifebox access code and a Lifebox access phrase.

This makes it virtually impossible for your Lifebox to be opened by anyone other than the person(s) who have this access information.

If anyone else tries to hack into the Lifebox, the information is encrypted.

The time delay between your second keyholder opening the Lifebox and the Lifebox opening allows you to inform us that you don’t wish the second keyholder to open the Lifebox. Your Lifebox will remain locked and you will be able to create a new second keyholder certificate containing a new access code and phrase.

Of course, if other people know your My Last Song log in details, they can access your Lifebox and alter the content. So ensure people do not know your log in details. If they do, you should change your log in details by going to the Account menu where you can change your email address or your password.

Q: What happens if someone other than my second keyholder tries to open my Lifebox?

A: To open your Lifebox, someone will have to enter (or guess) your name, a 16 character Lifebox access code and a Lifebox access phrase. When you create your unique 16 character Lifebox access code, you are asked to enter a Lifebox access phrase that can be anything you like. This makes it extremely unlikely for someone to guess your Lifebox access details.

If someone does manage to get your Lifebox access details and successfully completes the verification process, there will be a 12 hour delay before they can actually get into your Lifebox. At the start of this delay period, you will be sent an email allowing you to block access to your Lifebox.

Music

Q: How do I create a playlist?

A: First register with My Last Song so that your playlists will be stored and unique to you.

Once you have registered, click on the My Playlists button in the bottom right corner of the Music section on the homepage.

This then brings on screen the My Playlists section.  To create a playlist, click on the New Playlist button.  Select which playlist heading you wish to create or create your own heading.

Then simply write in the pieces of music you wish to be on the playlist using the Add Music To Playlist button.

You can also search for a piece of music and when you find it, you can add it to the playlist. To search for a piece of music, use the Find Music button.

As you build up your playlist with music, it will automatically be updated and stored in your Lifebox.

You can add to and amend your playlists at any time.

Q: Do I have to own the music I put on a playlist?

A: No, you don’t have to own the music before you put it on your playlist.

If you want buy music, My Last Song allows you to search for music and buy it as an mp3 download. This is not a requirement of the playlist functionality though.

Q: I have put my fave five pieces of music in my Lifebox but they are not listed in Fave Fives within the music section. Why is this?

A: Your Lifebox is a secure area where you can store your playlists. We will not pull your Fave Five playlist from your Lifebox and display it on the My Last Song website. If you want your Fave Five pieces of music to be seen by visitors to My Last Song within the Fave Five listings, you should email your choices (with reasons) to playlists@mylastsong.com.

Q: Can I submit more than one Fave Five list?

A:  Yes.

Advice

Q: Where do you get the content for your advice articles and how reliable is it?

A: From leading experts in their fields. See Who We Are for information on the contributors to My Last Song.

Q: Why do I have to register to comment on an article?

A: We require people wishing to comment to register before posting to reduce spam comments.